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Author Topic: Can't load connection page on external network  (Read 314 times)
Nikita Bedez
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« on: December 26, 2019, 05:56:13 AM »

Hi everyone,
We have v2.7.7 and everything works fine except to reach the site :
Booked is installed on a internal serveur at my university
when we click on the url we can access the page and login perfectly from a university computer or using a phone connected to university wifi network only
when we click on the url using a pc or phone not connected to the university network (i.e. from home) the page keeps loading until we get the "err_connection_timed_out" message, so we can never reach the login page
the inactivity.timeout field is empty

maybe it has something to do with the access authorization to other network and wifi but i don't really know where to look. I searched the forum but all the problems are related to timeout after login, not loading the connection page. If you have any idea...
Thank you !
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nwpro
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« Reply #1 on: December 27, 2019, 09:08:53 PM »

If the booked web server is not connected to the outside world, then what you are experiencing is correct. You would need to contact someone locally for that type of assistance.
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Nikita Bedez
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« Reply #2 on: January 06, 2020, 06:36:46 AM »

That was indeed the problem, and it is thus about to be resolved. Thank you !
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