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Author Topic: Error when uploading CSV users file  (Read 828 times)

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Posts: 2

« on: August 21, 2017, 03:38:30 PM »

I am constantly getting this error when trying to upload a CSV.

"Empty file or missing header row"

It even does it when I download the template and immediately try to upload it with and without alteration.

Any thoughts?
Jr. Member

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Posts: 82

« Reply #1 on: August 29, 2017, 08:22:35 AM »

I did a test with the demo version 2.6.7 and the import of a user file works.
See example of the CSV file below:
username email first name last name password phone organization position timezone language groups
test joe sixpack 1234
Are you using any special characters for the user name or anywhere else in the CSV file? Is so, you must convert the file to UTF-8 format and then upload this file.

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